ROL Testing, one of Northern Ireland’s largest providers of electrical services, needed a better way to manage both customers and staff remotely. The company opted for WorkPal, a mobile and desktop app which streamlines workflow, with job management, time tracking, job reports and invoicing all from the palm of your hand.
Mobile workers have access to customised job sheets from the mobile app and can be guided through their task. They can also report back instantaneously on progress made. Once a job is completed, WorkPal allows for speedy invoicing, even from out in the field. The end-to-end process management ensures that the accounts department is completely integrated with field workers and everyone in between.
WorkPal’s customisable reporting tool allows ROL Testing to create reports in minutes rather than days. With no need for paper forms, the company can carry out risk assessments, vehicle checks and NIEIC approved forms all on the WorkPal app.
Commenting on the app, Richard O’Lone, Managing Director at ROL Testing said, “We’ve been using the system for six months now and have noticed vast improvements in how we operate. The fact that WorkPal can be completely customised and configurable to us is the biggest benefit. Live updates from any of our sites can be updated on the app for all employees to see and there’s no need to do any paperwork after site visits, saving us endless amounts of time, particularly with us working right across the UK and ROI. The app is very user friendly and the transition from our old system was seamless thanks to the dedicated project management team at WorkPal.” Ian Megahey, Head of WorkPal sales said, “The configurable nature of WorkPal means it can be uniquely integrated with a company’s own internal systems, making it extremely user-friendly. ROL Testing was using a number of paper-based forms for each job, slowing down how the information got from site to office and then to client. WorkPal was able to create these forms on the app, including their required NIEIC electrical certificates, aiding compliance.
Being able to track data in real time and invoice customers immediately allows ROL Testing to free up admin time and put more time into the business and ultimately, their customers.” Ian added, “With GPS, time tracking and job management, WorkPal increases productivity and gives clients an accurate method of capturing costs, putting an end to under billing or under estimating job times by improving quotes.
Logged job times and breakdowns of reports create both added value for client’s customers and a more transparent experience. Businesses have saved up to £25,000 per year in administration costs, allowing the money to be put back into the business.”