Ideally located in the heart of Donegal, Irwin Electrical in Letterkenny provides a superior service to its clients that stands head and shoulders above its competitors.
An internal and external sales team with over 150 years’ experience between them is on hand at all times to answer each and every question posed by customers, while every member of staff receives the same high standard of training on all products available through the branch.
Dealing with people and doing it well has become the cornerstone of Irwin Electrical’s business. Manager, Brendan McGowan, attributes Irwin’s success to excellent customer service paired with unrivalled product knowledge.
“I would also say that a very strong stockholding has contributed to our success over the years. This company has been in existence for over 40 years and we’ve become synonymous with good quality customer service. If you couple that with the solid relationships we’ve built up over the years with both customers and key suppliers, you’re looking at a company that will undoubtedly still be operating in another 40 years.”
Although customers remained loyal to Irwin Electrical during the lean recession years, the branch is experiencing an upturn in business, thanks to an improved industry.
“Our customer base varies and ranges from major contractors to DIY professionals. Being part of the EWL Electric group means we can service our client’s contracts wherever they are in the country.
“So if they’re working down in Cork, we have that network behind us that ensures our customers benefit from excellent customer service while using the best quality products on the market. That support network really is a major plus for us”
The firm’s extensive delivery service also makes sure customer satisfaction doesn’t stop when customers complete their purchase.
“We’ve got two vans on the road and we cover the county and beyond. For the most part, we cover the whole of Donegal, from Killybegs to Malin Head. No order is too small or too big.”
Nine highly trained and knowledgeable staff at the branch in Letterkenny ensure customers receive the best possible service, while a satellite branch in Buncranna services the Inishowen Peninsula.
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