AG Electrical has saved countless hours of admin work and generated greater profits all while completely scraping the company’s paper-based system.
Adam Gilmore, Managing Director of AG Electrical, who most recently completed the full electrical installation of the new Bullitt Hotel in Belfast, said, “WorkPal has transformed the way we operate. From job scheduling to invoicing, everything is more efficient, allowing us to spend more time developing our business and less time trawling through paperwork.”
WHAT WERE AG ELECTRICAL’S JOB MANAGEMENT ISSUES?
With a mobile workforce of approximately 15 field operatives and numerous paper-based forms for each job, the delay in getting job reports and information back to the office, as well as the time taken for data re-entry, was proving inefficient and expensive. The lack of real-time status updates and information on each engineer was causing operational inefficiencies for AG Electrical. Being unable to accurately report on the work completed, hours logged and engineer performance was the driving factor behind AG Electrical looking for a mobile solution.
WHAT ARE THE BENEFITS OF WORKPAL?
WorkPal is a web and mobile app for creating mobile forms, scheduling and dispatching jobs and receiving accurate reports from the eld in real-time. AG Electrical field operatives receive job notifications and custom mobile forms on their smartphone (both IOS and Android) capturing information such as text, pictures, barcodes and signatures for proof of compliance. This information is sent back to the office in real-time, providing an audit trail for compliance. Once a job is completed and a customer’s signature is captured, a job report e-mail is automatically generated and sent to the customer within minutes of job completion, allowing AG Electrical to provide a better service to their customers.
HOW WAS WORKPAL’S IMPLEMENTATION?
Adam was initially worried about hassle in relation to implementing a new system. However, with WorkPal’s dedicated project management team he had nothing to worry about. “The transition from our old, paper based system to WorkPal was a seamless process thanks to their dedicated project management team. From data import and form building right up to team training, the WorkPal team was professional and efficient. Initially, my concern was the hassle in moving across to a new way of working – however, the transition was seamless.”
If you are ready for a work ow management solution that streamlines your business, saving you time and money, get in contact with the WorkPal team to arrange a demo. Telephone 0044 (0)28 90 271 777 or visit www.workpal.app
